The site supports three kinds of key performance indicators

Business Measures

The main purpose for implementing Efficient Consumer Response is to provide better value for consumers and thereby improve business performance. The effectiveness of the business performance can be tracked using a set of Business Measures.

Out of the many Business Measures available, a limited number have been chosen by the global scorecard committee of the Global Commerce Initiative for inclusion in this site according to the following principles:

• they should give insight into the impact of Efficient Consumer Response
• they should be easy to collect
• they should be compatible with other global industry programs
• they should provide a measure of the benefit achieved by ECR.

The purpose of completing the scorecards is to drive business benefits and it is therefore appropriate that real business measures should be tracked as well as capability scores. The global scorecard committee is therefore strongly recommending that companies register their Business Measures as well as capability scores.

There is a different set of Business Measures depending on the type of business under consideration (retailer, wholesaler, manufacturer, supplier or even joint Business Measures ). The following table shows the set of Business Measures being used. Click on the name to bring up the definition:

Implementation Measures

The Implementation Measures are designed to measure the extent to which the company has adopted the global standards defined by GS1. GS1 provides the standards through which collaborative business processes and transactions can take place between trading partners. They cover:

• Item identification
• Location Identification
• Electronic messages
• Master data synchronization

Optional Measures

For those companies who wish measure and benchmark their business performance at a greater depth, we have included a number of Optional Measures. We call them “optional” because they are not part of the standard set of measures collected by GCI in its Annual Compliance Survey.

These optional measures are taken from a larger set of measures supported by APQC, an organization which encourages the use of “Open Standards” benchmarking.

Benchmarking your KPIs:

You have the ability to create benchmark reports where you can compare your KPIs with those from other companies on the database. In order to be able to use the benchmark facility, you first have to submit your KPIs to the database. (You may save your KPIs in draft form if you do not wish to submit them, but you will not be given access to the benchmarking database.)

Once you have entered your KPIs, they are submitted to the webmaster for error checking. When you submit, you will be asked to provide your company e-mail address so that the webmaster can confirm receipt of your KPIs. You will not be able to benchmark your KPIs until approval has been given.

If you would like to change your KPIs after submission, you will need to have them error checked again by the webmaster.

Having entered your KPIs, you have the choice of creating a set of capability assessment scores which will be associated with those KPIs. KPIs that are attached to a scorecard will remain associated with that scorecard though benchmarking of KPIs and scorecards remain separate.