Introduction to Efficient Consumer Response (ECR)
The What - Introducing key performance indicators
The How - Introducing three levels of capability assessment
Using the entry level capability assessment
Using the Intermediate level capability assessment
Using the standard capability assessment
Using the scorecard jointly with your trading partner
Benchmarking and reporting
Create your own customised scorecard
Site Manager's roles and responsibilities
Using the intermediate level capability assessment
The website to support the intermediate scorecard is currently under construction, but you are able to view it or download it.
